BeDesk - Customer Support Software & Helpdesk Ticketing System

BeDesk is the self-hosted helpdesk and live chat solution, supercharged with powerful AI tools. It provides the perfect balance of powerful features and simplicity, allowing you to own your support platform without recurring fees.

Extended feature list

Pay once, own forever – Purchase a lifetime license with a single payment and no recurring monthly subscription fees.

Easy Installation – Install BeDesk easily with no coding or server knowledge in a few minutes with our easy to use installer and extensive documentation.

High Performance – BeDesk is lightweight and has lighting fast performance and page load time out of the box.

Responsive – BeDesk is fully responsive and works great on desktop, tablet and mobile devices.

Open Source – You will receive the full original, non-encrypted and non-obfuscated source code, and the ability to modify it as you see fit.

Documentation – Extensive documentation is provided to help you get started and make the most of BeDesk.

Modern design – BeDesk has a clean, professional and modern design that is easy to navigate and use.

Unified inbox – Manage tickets, emails and chats from all channels in a single, unified interface for ultimate efficiency.

Emails To Tickets – Connect one or multiple email accounts to automatically turn incoming emails into tickets.

Customizable ticket settings – Enable guest tickets, configure auto-replies, and control how email conversations are handled.

Search – Search through tickets, emails, users and chats with ease. Powered by full-text search.

Dark mode – Switch to dark mode for a comfortable experience in low-light conditions.

Flexible layout – Choose between table, chat and list layout to suit your workflow.

Saved replies – Save and reuse common responses to save time and improve consistency.

Enhance with AI – Fix spelling, change tone, length and translate messages with AI.

AI summary – Get a quick summary of a conversation with AI.

Conversation views – Build and save filtered lists of conversations for any criteria, like department or priority.

Custom statuses – Create your own statuses like “Awaiting Parts” to perfectly match your team’s workflow.

Custom attributes – Add attributes like phone, address or subscription status to conversations and users to store additional information.

Custom fields – Add custom fields to forms to collect additional information when user creates a ticket or starts a new chat.

Triggers – Automatically perform actions like updating a status or sending an email when conversations match certain criteria.

Groups – Create groups for different departments like “Billing,” “Technical Support,” or “Sales”.

Conversation routing – Automatically route conversations to the right agent or group based on criteria like subject, tags or content.

Agent management – Agents can set their availability, working hours and conversation limits.

Real-time visibility – See which agents and customers are currently online.

Customer context – Get a complete view of customer’s history, technical details, visited pages and custom attributes on conversation page or customer profile.

Multi-channel notifications – Ensure you never miss an update with highly customizable, multi-channel notification settings.

Help center – Fully customizable knowledge base with multiple landing page designs, powerful WYSIWYG editor, content organization and AI integration.

Access control – Restrict access to help center articles or categories and ticket portal to specific users or groups.

Full localization and translation – Translate the entire interface into any language for a global audience and your team.

Whitelabeling – Customize colors, logo and other elements to match your brand.

Menu editor – Customize all menus in helpdesk and help center using built-in menu editor.

Flexible registration and login – Disable registration, require email confirmation, and enable social logins from Google, Facebook, and more.

Granular roles and permissions – Create custom roles and assign specific permissions to control what your agents and customers can do.

Protect forms with captcha – Prevent spam on public forms by integrating with Cloudflare Turnstile or Google reCAPTCHA.

Enforce GDPR compliance – Display a cookie consent notice and require users to accept your policies during registration..

Inject custom code – Add custom CSS for unique styling and JS snippets for analytics or third-party widgets.

Customer ticket portal – Customers or non-logged in visitors can create and manage their tickets from ticket portal in the help center.

Configurable providers – Choose from different providers for AI functionality, search, queues and more.

Reports – Monitor team performance, analyze content effectiveness, and understand customer trends with a complete suite of integrated reports designed to help you make informed decisions.