TicketGo - Support Ticket System
TicketGo – The Support Ticket System is an adequately designed ticket-managing PHP system that facilitates a great user experience for your Clients / Customers / End-Use
TicketGo – The Support Ticket System is an adequately designed ticket-managing PHP system that facilitates a great user experience for your Clients / Customers / End-User. Accessible by multiple Agents and Admin, this tool helps in managing tickets generated by Clients / Customers / End-User. By adequately managed support you can close the generated tickets.
Salient Features of Support Ticket System
Ease in Ticket Generation
This tool facilitates clients to create tickets and attach files. They can select their query from a well-curated list of FAQs. On the successful generation of the ticket, the unique ticket id is created and the link is sent via mail to the client.
An Effective Dashboard
Get easy access to open and closed ticket statistics. A visual presentation of categories and a monthly generated ticket chart are presented.
Search Tickets
Customers can search for the tickets with their unique ticket id.
Manage Tickets
Add new tickets as and when required. Get a detailed list of all the generated tickets with their respective ticket IDs, categories, subject, status, and essential information. Edit them by adding a new response or changing the status with a simple click.
Maintain a Personal Note for each ticket
You can make notes for each ticket according to the need. This makes following up on queries easier.
Managing Categories
Create categories of the color you want for the easy management of generated tickets. Clients can select from a list of categories for their concerned problems. This makes resolving tickets much easier and simpler.
Role Permission Base User Access
Admins can assign different permissions to users, ensuring they have access based on their roles. This enhances security and control within the support ticket system, allowing users to perform only the actions they are authorized for.
Chat with Agent
End-user can chat with the agent and the agent will give a response to the user’s query. For push notifications, we have added a pusher configuration.
Add Agent
Add new agents for giving support to your customer, Agent can see all tickets and give a response to them.
FAQs
Curate a detailed list of Frequently Asked Questions. This is very important for user convenience.
Knowledge Base Module
The Frequently Asked Questions are always convenient no matter what. What about the feature which adds more benefit to that?
Here, this Knowledge Base Module is helping you with the same. You can update the “Knowledgebase Category” according to your requirements and familiarity, and you can give a thorough description under the particular title.
Manage Site Settings
Update your site settings by adding a site logo and choosing a default front-end language. Manage your mail usernames, passwords, and mail encryption along with mail drivers, mail post, and mail host.
Email Notification
An email notification is sent to a client as and when a reply is provided. They can converse ahead if their ticket is not resolved.
Custom Ticket form
Stopping on any of the points? No worries. The custom ticket form has made the process of questioning easy and reliable. One can fill up the fields, and upload the files/ images/ documents. Once you submit the ticket, a unique link has been generated for you for further communication which makes the whole process smooth.
Integration of Cloud Data Storage like Local, AWS, and Wasabi
Integration of Cloud Data Storage like Local, AWS, and Wasabi Protection of your is indeed mandatory. This feature of Cloud Data Storage helps the user with the same.
It facilitates both the internal and external data storage space for backup and archiving, disaster recovery, cloud data processing, and storage tiering based on a range of requirements of costs, availability, performance, recovery, and migration. AWS and Wasabi are third-party authenticated Cloud Data Storage providers that safeguard the data from hacking and are cost-efficient.
AI Integration
AI Integration is an advanced software program that employs artificial intelligence to perform tasks, enhancing productivity.
Terms & Conditions
- Before purchasing, review the Terms and Conditions on this page.
- If you have questions, check the FAQ first.
- If your question is still unanswered, reach us at support@projectharbour.in or create a support ticket.
- All digital products on this site are original files from the developers. They contain no malicious code, viruses, or ads. Nothing is taken from external or unverified sources.
- We do not provide user support. If you need official support, purchase the product directly from Envato.
- Purchase codes are not provided. All products are non-licensed.
- Free updates are not included. Download links remain active for 30 days after purchase.
- After completing your purchase, you can download your product directly from the Downloads section of your account.
Support Information
For any issues or questions about this item, please contact our support team:
- Email:support@projectharbour.in
- Response time: Within 24-48 hours
- Support includes: Technical questions, item usage help
Frequently Asked Questions
A: Yes, all items come with a commercial license that allows you to use them in your projects.
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A: Some templates include free fonts and assets, while others provide external links to download them. Licensed or premium resources are not included due to copyright restrictions — but we make sure to guide you to where you can get them safely.
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